1. We want to hear it
Compliments, suggestions and complaints all help us improve. Raising a concern will never affect the quality of care you receive. If you are worried about someone's safety, see our safeguarding policy instead.
2. How to raise a concern
- Talk to your care coordinator, or call (506) 926-0044 and ask for a manager.
- Email info@bayfernhomecare.ca.
- Ask a family member, friend or advocate to contact us for you.
Tell us what happened, when, who was involved, and what you would like us to do.
3. What we do
- We acknowledge your concern within 2 business days.
- A manager who was not involved looks into it, speaks with the people involved and reviews records.
- We aim to give you a response, in writing if you prefer, within 10 business days. If it will take longer, we tell you why.
- We explain what we found and what we will change, and we check back with you afterward.
Complaints are kept confidential and shared only with the people who need to know to resolve them.
4. If you are not satisfied
Ask for your complaint to be reviewed by the owner of Bayfern Home Care Inc. The owner will review the file and respond within 10 business days.
5. Outside options
- If your care is funded by the Department of Social Development, you can contact your case manager or Social Development at 1-833-733-7835.
- If your care is funded by Veterans Affairs Canada or an insurer, you can contact them.
- For privacy complaints, see the options in our privacy policy.
- For possible criminal matters, contact the police.
Questions about this policy? Contact us using the details on our contact page.