Our policies
Clear rules protect everyone: clients, families and caregivers.
- Client service termsHow our services work: scope, scheduling, cancellations, payment, safety and ending service.
- Client rights and responsibilitiesWhat every client can expect from us, and what we ask in return.
- Safeguarding and abuse preventionZero tolerance for abuse, our duty to report, and how to raise a concern.
- Complaints and feedbackHow to tell us something went wrong, and how we respond.
- Privacy policyHow we collect, use, share and protect personal and health information.
- Website terms of useThe rules for using this website.
- Health and website disclaimerLimits on medical, funding and other information on this site.
- AccessibilityOur commitment to an accessible website, and how to get help.