Questions families ask

Often within a few days of the free care visit, and sometimes sooner for hospital discharges. Call us and we will tell you honestly what is possible this week.

Most visits are at least 2 hours, so your caregiver has time to do things properly. Some services, like medication reminders, can be shorter when combined with other visits. Ask us about your situation.

No. Care is booked week to week. You can increase, reduce or pause care with notice, and we will never pressure you to book more than you need.

We aim for a small, consistent team so your parent sees familiar faces. We introduce new caregivers before their first visit and tell you about schedule changes as early as we can.

Every caregiver has a criminal record and vulnerable sector check, reference checks and an interview, plus first aid and CPR. Personal care is provided by caregivers with training in personal support.

Yes. We provide in-home respite and care for children and teens with disabilities, autism or complex medical needs. Families receiving Family Supports for Children with Disabilities funding through Social Development may be able to use it for our services.

Yes. We support teens and adults with intellectual and developmental disabilities with personal care, life skills, community outings, behaviour support and respite for families.

Often, we can help. We take on care that others decline: complex behaviours, heavy or two-person care, rural addresses, short notice and overnights. If we truly cannot provide safe care, we will tell you why, usually within two business days, and help you find who can.

Personal support workers help with personal care, mobility, meals, medication reminders, household tasks, behaviour support and companionship. They do not provide nursing tasks such as injections or IV care. See our page on what a PSW can do for the full picture.

Our caregivers provide non-medical home support: personal care, help around the house, companionship and more. For nursing and therapy at home, New Brunswick's Extra-Mural Program may be able to help, and we work alongside their team.

Sometimes. New Brunswick's Department of Social Development, Veterans Affairs Canada and private insurance may cover part of the cost. See our costs and funding page, or ask us and we will help you work out the next step.

We send a replacement who has been briefed on the care plan, and we call you to let you know, so you are not left wondering whether someone is coming.

Yes. Many of our families live in Ontario, Alberta or abroad. We can send visit notes by email or text and schedule regular phone updates.